Return & Refund Policy

Return and Refund Policy

These Ruko Return and Refund Policy only apply to Ruko products you purchased from Ruko authorized online store for your own use and not for resale.

You can request a return or refund under the following circumstances:

√ If the product is unopened, or all original accessories like packing , gift, user manual are completed, has no manufacturing defect, is not activated, can support resaling, it can be returned within 15 calendar days of receipt of the product.                                                                                    √ If the product is manufacturing defective, it can be returned within 15 calendar days of receipt of the product.                                                               √ If the product is unopened, or all original accessories like packing , gift, user manual are completed, has no manufacturing defect, is not activated, can support resaling, it can be refunded within 5 calendar days of receipt of the product.                                                                                       √ If the product is manufacturing defective, it can be refunded within 5 calendar days of receipt of the product.

We do not accept returns in the following situations:

×  Returns are requested beyond 15 calendar days of receipt of the product.
× The returned product does not include all original accessories, documentation, packaging, or gifts (if any).
× The returned product or any item, accessory, attachment, packaging, or gift(if any) is not in brand new or like-new condition, i.e. with cracks, dents, or scratches.
× The labels and serial numbers on the product and packaging are incomplete, or a legal proof of purchase receipt or invoice is reasonably believed to have been forged or tampered with.
× Any failure or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
× Damage is caused by uncontrollable external factors, including fire, flood, strong winds or lightning strikes, etc.
× The product is not delivered to a courier company within 5 calendar days after Ruko approves the refund request.                                                  × Only regular priced items can be applied for return, unfortunately sale items cannot be returned.

Return and Refund Instructions:

√ If you would like to request a return, please submit a request within 15 calendar days of the receipt of the product.
√ If you would like to request a return and refund, please submit a request through the original vendor.
√ Please submit the request on the same account you place the order.
√ If the product is unopened, please provide clear photos of the sealing part of the outer packaging.
√ If the product is opened, please provide clear photos of packing shipping label, the front and back of the product and photos of all accessories and documentation.

Ruko’s other regulations on return and refund.

If you have a return request, please send an E-mail to service@rukotoy.com. We will review your return application within 2 working days.                        Note: The review process may be delayed during the event. We apologize for any inconvenience this may cause.

Refund Time

Refunds will be credited to the original method of payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Coupons

After the order is refunded, the coupons will be returned to your account and can be used again within the validity period.

Bundle deals

For bundle orders containing discounted products, refunds can only be processed for the entire order. Customers are not allowed to request a separate return and refund for individual products in a bundle deal.

Return Shipping

The customer is responsible for any return shipping costs to the designated service center (including cross-border and international shipping costs, if applicable) unless the return is due to a manufacturing defect.

Return Address:

The specific return address within the United States is subject to the address provided by the customer service team.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@rukotoy.com.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded .